Privacy Policy
Shine the Way Tours
Effective Date: 04/08/2023
Shine the Way Tours (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us.
1. Information We Collect
We may collect the following types of personal information:
- Full name
- Contact details (phone number, email address, physical address)
- Identification number or passport details (for travel bookings)
- Payment details (processed securely via third-party gateways)
- Travel preferences and special requirements (e.g. dietary or medical)
- Website usage data (cookies, IP address, device type)
2. How We Use Your Information
We use your personal information to:
- Process bookings and payments
- Communicate regarding your tour or inquiry
- Provide customer support and service updates
- Customize your travel experience
- Comply with legal or regulatory requirements
- Improve our website and services
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Trusted third-party service providers (e.g., hotels, transport providers)
- Payment processing platforms
- Government authorities where legally required (e.g., immigration)
All third parties are required to comply with applicable data protection laws.
4. Data Security
We implement reasonable technical and organizational measures to safeguard your personal information from unauthorized access, loss, or misuse.
5. Your Rights
Under POPIA, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw your consent for marketing at any time
- Lodge a complaint with the Information Regulator
To exercise your rights, please contact us at [Insert Email].
6. Cookies and Website Tracking
Our website may use cookies to enhance user experience, track site performance, and analyze usage. You can manage cookie preferences in your browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes it was collected for, including legal or accounting requirements.
8. Third-Party Links
Our website may contain links to other websites. Shine the Way Tours is not responsible for the privacy practices or content of these third-party sites.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
Shine the Way Tours
157 Longmarket St, Cape Town City Centre, Cape Town, 7460
info@shinethewaytours.co.za
Phone: +2779 048 1222
Website: Shine the way tours